Shipping + Returns
Order support
Clear guidance for delivery, tracking and eligible exchanges. The cart and checkout remain the source of truth for the options available to your order.
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Shipping
U.S. shipping
We offer free standard shipping on U.S. orders over $50. The cart and checkout display the shipping methods, cost and eligibility that apply to your order.
Processing and delivery
You will receive a shipping confirmation email after your order is prepared and handed to the carrier. Available methods and estimated transit times are shown at checkout. Carrier estimates begin after shipment and are not guarantees.
International, PO box and military addresses
Enter the complete delivery address at checkout to see supported destinations and methods. International recipients are responsible for destination duties, taxes or carrier fees unless checkout expressly states otherwise.
Separate shipments
If an order is sent in more than one shipment, each package receives separate tracking information.
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Tracking your order
Shipment updates
Use the tracking number in your shipping confirmation for the latest carrier update. You can also sign in to your Admiral Row account to review your order history.
Track your order03
Exchanges
Eligibility
Eligible regular-price jewelry and accessories are exchange-only, not refundable, unless the item received is wrong, defective or damaged. To qualify, an item must be returned within 30 days of the shipped date, unworn and unused, with tags and the required original documentation. Every request is subject to inspection.
Final sale
Digital gift cards, Vintage, Imperfect and Sale items are final sale and are not eligible for return or exchange.
Start a request
Begin through the self-service portal before sending anything back. Approved instructions will include the correct return destination for your request.
Start an exchangeReturn shipping and international requests
Return shipping is the customer’s responsibility unless the item is approved as defective, damaged or incorrect. International customers are also responsible for any required customs forms.
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Problems with an order
Wrong, defective or damaged merchandise
Start a request within 30 days of the shipped date and select the reason that describes the issue. If approved after inspection, Admiral Row will send an exact replacement when available or refund the original payment method when a replacement is unavailable.
Processing time
For exchanges, allow 4–6 weeks from the return ship date to receive your replacement. For an eligible refund involving defective, damaged or incorrect merchandise, allow 2–3 weeks for processing, plus 1–2 billing cycles for the credit to appear.
Gifts
Gifts follow the same eligibility, condition, timing and final-sale rules. Any approved refund is returned to the original payment method; a purchase made with a gift card is credited back to that gift card.
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Package protection
If Route was purchased
If Route Package Protection appeared at checkout and was purchased with the order, use Route’s claim portal and follow the eligibility and filing deadlines shown in the Route confirmation.
Visit the Route claim portalWithout Route
Contact the carrier using your tracking number and email orders@admiralrow.com so our team can provide the shipment information available to us. Eligibility and remedies are governed by the carrier terms that apply to the shipment.