FAQ

No, guest checkout is available. Creating an account makes tracking and reorders easier.

Available payment methods are shown at Shopify Checkout and may vary by device, location and order. Major credit and debit cards and any eligible accelerated wallet or installment option will appear before you place the order.

If your order has not shipped, we will do our best. Email orders@admiralrow.com with your order number as soon as possible. A change or cancellation is not guaranteed after an order is submitted.

Generally, no. Only one promotional code can be applied per order unless the offer terms state otherwise.

We are not able to adjust completed orders. Please use the code on your next eligible order.

We do not offer retroactive price adjustments.

Prices display in the storefront currency selected for your market. Taxes are calculated at checkout where required. International orders may also be subject to duties, taxes or fees charged by the destination country or carrier.

Email orders@admiralrow.com as soon as possible with your order number. We will try to update the address if the order has not shipped, but a change is not guaranteed after an order is submitted.

Yes. We offer free standard shipping on U.S. orders over $50. The cart and checkout display the shipping methods, cost and eligibility that apply to the current order.

You will receive a shipping confirmation email with tracking information after your order is prepared and handed to the carrier. Any current processing estimate shown during checkout or in your order confirmation is the estimate that applies to your order.

Available shipping methods and estimated transit times are shown at checkout for your delivery address. Carrier estimates begin after shipment and are not guarantees; international timing can also be affected by customs.

International availability depends on the destination. Enter your delivery address at checkout to see whether shipping is available and which methods apply. The recipient is responsible for any destination duties, taxes or carrier fees unless checkout expressly states otherwise.

Enter the complete PO box or APO/FPO address at checkout to see supported methods. Some expedited or carrier-specific services may not be available for these destinations.

You will receive a shipping confirmation email with tracking information. You can also sign in to My Account to view your order history.

Check your mailbox, porch, parcel locker or building office, household members and other safe delivery locations, then allow one full postal business day after the delivered scan. If the package is still missing, submit a service request to your local Post Office and email orders@admiralrow.com with your order number and tracking number. If Route Package Protection was purchased, follow the instructions and deadlines in your Route confirmation.

If Route Package Protection appears at checkout and you purchase it, use the Route claim portal and follow the deadlines shown in your Route confirmation. For an order without Route, contact the carrier using your tracking number and email orders@admiralrow.com so we can provide available shipment information. Claim eligibility and remedies are governed by the protection or carrier terms that apply to the shipment.

If we split your order into more than one shipment, you will receive separate tracking emails.

Eligible regular-price jewelry and accessories are exchange-only, not refundable, unless the item received is wrong, defective or damaged. To qualify, an item must be returned within 30 days of the shipped date, unworn and unused, with tags and the required original documentation. Final-sale exclusions apply. Review the complete Shipping + Returns policy before sending anything back.

Digital gift cards, Vintage, Imperfect and Sale items are final sale and are not eligible for return or exchange.

Start a request within 30 days of the shipped date and select the reason that describes the issue. The item is subject to inspection. If approved, Admiral Row will send an exact replacement when available or refund the original payment method when a replacement is unavailable, in accordance with the Shipping + Returns policy.

Use our self-service portal linked on the Shipping + Returns page with your order number and email address or ZIP code.

Return shipping is the customer’s responsibility unless the item is defective, damaged or incorrect.

International customers are responsible for return shipping and any required customs forms.

A gift must meet the same eligibility, condition, timing and final-sale rules as any other order. Contact us with the order information before starting the request. Any approved refund is returned to the original payment method; a purchase made with a gift card is credited back to that same gift card.

For exchanges, allow 4–6 weeks from the return ship date to receive your replacement. For eligible refunds involving defective, damaged or incorrect items, allow 2–3 weeks for processing, plus 1–2 billing cycles for the credit to appear.

The standard 30-day exchange window applies unless a dated holiday extension is expressly published on the Shipping + Returns page for the relevant season. A holiday extension should not be assumed when no dates are posted.

No. Wholesale purchases are governed by the terms of the wholesale platform or agreement used for that order, not the retail policy on AdmiralRow.com. Refer to the terms supplied with the wholesale order or contact your wholesale account representative.

We do not make one hypoallergenic or nickel-free guarantee for the entire catalog. Materials and components vary by product, and the exact composition of some vintage pieces may be unknown. Review the material details on the individual product page and consult a medical professional if you have a known metal sensitivity.

The assortment includes gold-filled, gold vermeil, gold- or silver-plated metals, sterling silver, stainless steel, brass, pearls, natural stones, glass, cubic zirconia and vintage materials. Materials vary by style, and mixed-material pieces may use different metals in the chain, pendant, posts or closures. The individual product page is the source for that item; contact us before purchase if a needed component is not identified.

Gold-filled jewelry uses a mechanically bonded layer of gold over a base metal. Gold vermeil is gold plating over sterling silver. Gold-plated jewelry uses a surface layer of gold over another disclosed base metal. Thickness, karat, components and care needs can vary, so use the specifications on the individual product page rather than applying one catalog-wide standard.

Remove jewelry before showering, swimming, hot tubs, exercise and other prolonged exposure to water, sweat or chemicals unless the individual product page expressly states otherwise. Dry the piece before storing it.

Finish wear, tarnish and skin reactions vary with the material, plating, skin chemistry and exposure to moisture, cosmetics and chemicals. We do not make one tarnish-resistance or skin-sensitivity promise for every piece. Follow the care directions for the item, and stop wearing it if irritation occurs.

Avoid chemicals, perfumes, prolonged moisture and ultrasonic cleaners. Wipe pearls and natural stones gently with a soft, dry cloth after wear and store them separately to reduce scratching.

A standard repair service or warranty is not guaranteed. Email orders@admiralrow.com with the order number and clear photos; we can review the item and explain any case-specific option, availability and cost before work is authorized.

Replacement chains are not guaranteed for every style. Check the product page for compatible options or contact us with the product name, order number and required length so we can confirm current availability and price.

Use our printable Ring Sizer guide or visit a local jeweler for professional sizing.

An eligible non-final-sale ring may be exchanged within 30 days of the shipped date if it is unworn, unused and returned with the required original packaging and documentation. The requested size must be in stock. Vintage, Imperfect and Sale rings are final sale.

Select products offer length variants or compatible extenders. The options shown on the product page are the options available for that style; a custom alteration is not included unless it is expressly offered there.

Personalized initial and zodiac styles are available where shown in the catalog. Engraving or other custom work is available only when the individual product page expressly offers and configures that option.

Some modern styles may return. Use the availability notification on the product page when it is shown; a notification is not a restock guarantee. Vintage pieces are one of one, so the exact sold vintage item will not return.

Vintage pieces may be pre-owned, unworn vintage stock or otherwise sourced from an earlier period. Each listing should identify the known condition and show the exact piece. Review all photos and disclosed wear before purchasing; vintage pieces are final sale.

Vintage product photos show the exact one-of-one piece being sold. Photos for modern products represent the style; placement, color and surface characteristics can vary in natural stones, pearls and other materials. Read the product description for any item-specific disclosure.

Yes. Digital gift cards are delivered by email and are final sale.

You can add an order note in the cart before checkout. This sends handling information with the order; it does not promise custom gift packaging or a printed card unless that service is separately shown and selected.

Document format can vary by fulfillment method. If price-free paperwork is essential for a gift, add an order note and contact us before placing the order so the request can be confirmed; an order note alone is not a guarantee.

The Vintage Archive is a record of previously sold one-of-one pieces and the styles that have shaped Admiral Row. Archived items are clearly marked as sold and cannot be added to your cart. To shop pieces that are currently available, visit the Vintage Shop.

Yes. Admiral Row vintage pieces are sourced as singular items. Once a vintage piece sells, that exact piece will not be restocked unless an individual product page explicitly states otherwise.

Vintage releases do not follow a guaranteed schedule unless a dated drop is announced. Join the email list or follow Admiral Row on social media for release details and reminders.

No. Archived vintage pieces have already sold and, because they are one of one, the exact item will not return. Explore the Vintage Shop for currently available pieces with a similar era, material or point of view.

Imperfect pieces may have a cosmetic variation or minor flaw that does not meet our standard presentation. The known condition is described or photographed on the individual product page so you can review it before purchasing. Imperfect items are final sale.

Eligibility is shown in the terms of each promotion and confirmed at checkout. Some offers may exclude Vintage, Sale items, gift cards or other designated products. If a code does not apply, review the offer terms or contact us before completing your order.

Follow any care guidance provided on the individual product page. In general, wipe vintage jewelry gently with a dry, soft cloth; avoid water, perfume, lotions, harsh chemicals and ultrasonic cleaners; and store pieces separately to reduce scratching and tangling. Do not polish a vintage piece unless its materials and finish are known to be polish-safe.

No. Adding an item to your cart does not reserve it. A one-of-one piece is secured only after checkout is completed, so another customer may purchase it while it remains in your cart.

Visit our Contact Us page. For an existing order, email orders@admiralrow.com and include the order number. For press inquiries, email contact@admiralrow.com.