FAQ
Orders & Payment
Do I need an account to order?
No, guest checkout is available. Creating an account makes tracking and reorders easier.
What payment methods do you accept?
Major credit/debit cards, Shop Pay (including installments), Apple Pay, Google Pay, PayPal, Venmo, and select “buy now, pay later” options like Klarna/Afterpay.
Can I modify or cancel my order?
If your order hasn’t shipped, we’ll do our best—email contact@admiralrow.com with your order number.
Can I combine discount codes?
Generally no, only one promo can be applied per order
I forgot to add my discount code—can you apply it after checkout?
We’re not able to adjust completed orders; please use it on your next one.
Do you offer price adjustments if an item goes on sale later?
We don’t offer retroactive price adjustments.
What currency and taxes are used at checkout?
All prices are in USD; sales tax is calculated where required.
Can I change my shipping address after placing an order?
Email us contact@admiralrow.com ASAP with your order number; we’ll try to see if the order hasn’t shipped.
Shipping & Delivery
Do you offer free shipping?
Yes, free U.S. shipping (see our Shipping page for current details).
When will my order ship?
Most orders ship in 1–2 business days; you’ll get a tracking email when it’s on the way.
How long does shipping take?
U.S. orders typically arrive in 3–5 business days after shipping. International delivery times vary by destination and carrier.
Do you ship internationally?
Yes. International customers are responsible for any duties and taxes.
Do you ship to PO boxes and APO/FPO?
Yes, standard methods are supported.
How do I track my order?
You’ll receive a shipping confirmation email with tracking. You can also log in to My Account to view order history.
What if my package is lost, stolen, or damaged?
We offer Route Package Protection at checkout. If you purchased Route, file a claim via the Route portal within their stated window. If the Route is declined, carriers’ policies apply.
Will my order arrive in one package?
If we split your order, you'll receive separate tracking emails.
Returns & Exchanges
What’s your policy?
Most jewelry and accessories are eligible for exchange within 30 days of the shipped date when returned unworn/unused, with tags and original packaging.
Final sale items
Digital gift cards, Vintage, Imperfect, and Sale items are final sale and not eligible for return or exchange.
Defective, wrong, or damaged items
If we made a mistake or your item is defective, we’ll refund or exchange it—please start a return and choose the appropriate reason.
How do I start a return/exchange?
Use our self‑serve portal (linked on our Returns page) with your order number and email/zip.
Who pays for return shipping?
Return shipping is the customer's responsibility unless the item is defective, damaged, or incorrect.
International returns
International customers are responsible for return shipping and any required customs forms.
Can I return a gift?
Yes, qualifying gifts can be exchanged for store credit via the returns portal.
How long do exchanges/refunds take to process?
For exchanges, please allow 4–6 weeks from the return ship date to receive your replacement. For eligible refunds (defective/incorrect items), allow 2–3 weeks for processing (plus 1–2 billing cycles for the credit to appear).
Holiday gifts—do you extend the exchange window?
Yes, seasonal extensions apply (we'll publish dates on our Returns page).
Do wholesale orders follow the same return policy?
Wholesale policies differ; please see our Wholesale Terms.
Materials & Care
Are your pieces hypoallergenic?
Yes, our jewelry is nickel‑free and lead‑free.
What materials do you use?
- 14k Gold‑Filled: Pressure‑bonded 14k gold layer (≥5% by weight) over a brass core for durability.
- Gold Vermeil: Thick gold (approx. 2.5 microns) over .925 sterling silver.
- Stainless Steel: 316L grade, often with durable IP plating.
- Gold‑Plated over Brass: Electroplated layer for a high‑shine finish.
What’s the difference between gold‑filled, gold vermeil, and gold‑plated?
Gold‑filled has a thick bonded layer (durable for everyday wear), vermeil is thick gold over sterling silver, and plated is a thinner decorative layer.
Can I shower or work out in your jewelry?
Gold‑filled and stainless steel hold up best to daily wear; we still recommend removing before pools, hot tubs, and heavy workouts to maximize longevity.
Will it tarnish or turn my skin green?
Skin chemistry (pH, lotions, humidity) can react with metals and cause temporary discoloration—it’s harmless and wipes off easily. Our stainless steel and gold‑filled options offer excellent resistance with normal wear.
How do I care for pearls and natural stones?
Avoid chemicals, perfumes, and ultrasonic cleaners; wipe gently with a soft cloth after wear.
Do you offer repairs?
We can assess case‑by‑case—email photos to contact@admiralrow.com for a quote.
Can I buy replacement chains?
Yes, standard chain replacements are available for purchase; defects are replaced at no cost within our defect policy window.
Sizing & Customization
Frequently asked question
Use our printable Ring Sizer guide or visit a local jeweler for professional sizing.
The ring doesn't fit, can I exchange it for another size?
Yes, exchanges are eligible within 30 days if unworn and in original condition.
Can you adjust the chain length or add extenders?
We offer select lengths and extenders on many styles. Check the product page or email us.
Do you offer engraving or custom initials?
We offer select personalization (e.g., initial/zodiac styles). Custom engraving is limited; ask us!
Product & Availability
Will sold‑out items restock?
Many core pieces do, click “Notify Me” on the product page. Vintage pieces are one‑of‑a‑kind and won't restock.
Are vintage pieces pre‑loved? What’s their condition?
Yes, each item is carefully inspected, cleaned, and graded; any notable wear is disclosed in the listing photos/description.
Do product photos match exact items?
Yes, but natural stones/pearls vary, no two are identical.
Gifts & Gift Cards
Do you offer gift cards?
Yes, digital gift cards are available and sent via email. Final sale.
Do you offer gift notes?
Yes, add a note at checkout; we’ll remove pricing and include your message.
Will the packing slip show prices?
No, by default, we exclude prices for gifts.