Thank you for shopping with us.
ADMIRAL ROW RETURN & EXCHANGE POLICY FOR ONLINE PURCHASES
Our return and exchange policy applies only to online purchases made through https://www.admiralrow.com. Please read the following information carefully before making a purchase.
- Digital Gift Cards, VINTAGE items, and SALE items are final sales and cannot be returned for refunds or exchanges.
- All other accessories and jewelry are also not refundable and can only be exchanged unless it is a wrong, defective, or damaged goods.
ITEMS ELIGIBLE FOR EXCHANGE:
- The merchandise must be returned unworn/unused with tags and must be accompanied by the original return form and customs documents (if applicable).
- All returned item(s) are subject to inspection.
- Returns are accepted within 30 days from the shipped date.
FOR REFUNDS OR EXCHANGES OF ONLINE PURCHASES:
- Start your return by clicking this link: https://returns.richcommerce.co/return/new?c=admiralrow. Please have your order number, email, phone number, or zip code available.
- Pack and seal your return merchandise securely (in the original package, if possible), and you must include a copy of your order invoice and/or customs documents.
- Note: You will be responsible for the return shipping and handling cost. The shipping and handling cost are not refundable unless you received a damaged, defective, or wrong item(s).
- Mail the package to: ADMIRAL ROW, LLC Attention: Online Returns P.O. Box 53022 Atlanta, GA 30355
ELIGIBLE REFUNDS OR EXCHANGES:
- For U.S. returns, please allow 2-3 weeks from the return shipped date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.
- For returns from Canada and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited and 2-3 billing cycles for the credit to appear on your statement.
- For U.S., International, and APO/FPO exchanges, please allow 4-6 weeks from the return shipped date to receive your requested exchange.
WRONG, DEFECTIVE, OR DAMAGE PRODUCT(S):
- Any defective item(s) or item(s) that are different from the Original Invoice may be refunded or exchanged (if the merchandise is returned within 30 days from the shipped date to our Online Returns address).
- Please note that all defective item(s) are subject to inspection.
- To ensure proper processing, the return form indicates either “defective” or “wrong item shipped.”
- If defective, describe the defect, and if you would like a replacement, please indicate “exchange” in the “notes” section. Upon replacement, if the item(s) is deemed defective or the wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact item(s) is out of stock, we will process a refund back to the same form as the original payment method. Returns must be unworn, unaltered, and unwashed with all tags attached.
- We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refund.
RETURNS ON ONLINE PURCHASES MADE WITH E-GIFT CERTIFICATE:
- Credit/reversal of charges can only be made to the exact Digital Gift Card used to make the purchase.
- To ensure successful returns and future purchases, please retain your Digital Gift Card after making an online purchase.
For any questions or comments, U.S. shoppers can contact us at firstname.lastname@example.org.