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ADMIRALROW.com


 

The following Return and Exchange Policy only applies to online purchases made through https://www.admiralrow.com.

  1. FINAL SALES: All Digital Gift Cards, VINTAGE items, and SALE items are final sales and CANNOT be returned for refunds or exchanges. All other accessories and jewelry are also NOT refundable and can only be exchanged, unless it is a wrong, defective or damaged good.
  2. ITEMS ELIGIBLE FOR EXCHANGE: The merchandise must be returned unworn/unused with tags and must be accompanied by the original return form and customs documents (if applicable). All returned item(s) are subject to inspection. Returns are accepted within 30 days from the shipped date.

FOR REFUNDS OR EXCHANGES OF ONLINE PURCHASES

  1. Pack and seal your return merchandise securely (in the original package, if possible) and must include a copy of your order invoice and/or customs documents. Please Note: That you will be responsible for the return shipping and handling cost. The shipping and handling cost are not refundable, unless you received damaged, defective, or wrong item(s).
  2. Mail the package to:

    ADMIRAL ROW, LLC
    Attention: Online Returns
    P.O. Box 53022
    Atlanta, GA 30355

  3. ELIGIBLE REFUNDS OR EXCHANGES: For US returns, please allow 2-3 weeks from the return shipped date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement. For returns from Canada and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. For US, International and APO/FPO exchanges, please allow 4-6 weeks from the return shipped date to receive your requested exchange.

WRONG, DEFECTIVE, OR DAMAGE PRODUCT(S)

  1. Any defective item(s) or item(s) that are different from Original Invoice may be refunded or exchanged (if the merchandise is returned within 30 days from the shipped date to our Online Returns address). Please note that all defective item(s) are subject to inspection.
  2. To ensure proper processing, on the return form indicate either “defective” or “wrong item shipped”.
  3. If defective, describe the defect and if you would like a replacement, please indicate “exchange” on the “notes” section. Upon replacement, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact item(s) is out of stock, we will process a refund back to the same form as the original payment method. Returns must be unworn, unaltered, and unwashed with all tags attached.
  4. We will refund the return shipping if a copy of the shipping receipt is attached to the Return Form. We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refunded. The shipping credit amount is subject to the following for returns from U.S., APO/FPO and the U.S. territory addresses: If UPS ground, FedEx ground, DHL ground or USPS priority mail is used, full amount is reimbursed. If overnight, 2 day, or 3 day service is used, only the amount the UPS ground would have charged for the same return will be refunded, and not the actual amount spent. For returns from international addresses, the shipping credit amount is subject to the following: If any standard is used, the full amount will be reimbursed. If any expressed shipping is used, only the amount USPS First-Class Mail International would have charged for the same return will be refunded to you, not the actual amount spent.

RETURNS ON ONLINE PURCHASES MADE WITH E-GIFT CERTIFICATE:

  1. Credit/reversal of charges can only be made to the exact Digital Gift Card used to make the purchase. Please retain the Digital Gift Card after online purchases for returns and future purchases.

For any questions or comments, U.S. shoppers send us an email at customercare@admiralrow.com.